EXPERIENCE DESIGN2022
BRIDGING THE UNSPOKEN
Overview
Exploring the cultural experience of historical and cultural tourist places through the experience design of West Lake scenic area, Hangzhou. The project addresses the gap between tourist expectation and satisfaction by designing an integrated system of AR guide trees, a mini-program, pop-up books, and kiosks.
Role
Experience Designer & Researcher
Year
2022
Disciplines
UX RESEARCHSERVICE DESIGNARINTERACTION DESIGNJOURNEY MAPPINGPHYSICAL PROTOTYPECULTURAL HERITAGE







